Support

Get in touch

Questions, feedback, a puzzle that seems wrong, or a problem with 9Mesh Plus? Email [email protected].

It helps to say which puzzle you were on (the area and station, or the Daily's date), and your iPhone model and iOS version.

Is my progress backed up?

Your progress, scores, streaks and themes are saved on your iPhone, not in an account, so deleting 9Mesh erases them. Daily scores and achievements you've posted to Game Center stay in Game Center.

Restoring 9Mesh Plus

Plus is a one-time purchase that follows your Apple Account. On a new iPhone, open the Plus sheet in 9Mesh and tap Restore. Refunds are handled by Apple at reportaproblem.apple.com.

My score isn't on the Daily board

Check that you're signed in under Settings ▸ Game Center. Only a Daily solved on its own day counts for that day's board; past Dailies and replays aren't scored.

Streak freezes

Every 7 Dailies in a row earns a freeze, up to 2. A freeze covers one missed day, so your streak carries on.

Sound, music, the intro and the Home tour

Tap the gear on Home to turn sound effects or music off, watch the intro again, or replay the Home tour. The silent switch on your iPhone mutes 9Mesh too.